Case Study
VA: People-Powered Approach to Quality Healthcare
Providing services and staffing to positively impact Veterans
The Department of Veterans Affairs (VA) Southeast Louisiana Veterans Healthcare Systems (SLVHCS) provides quality, compassionate, safe health care to Veteran patients throughout 23 parishes in southeast Louisiana. SLVHCS consists of seven community-based clinics located in Slidell, Hammond, St. John Parish, Houma, Franklin, Bogalusa and Baton Rouge.
Within its Physical Medicine & Rehabilitation Service, SLVHCS identified the need for support to recruit and staff qualified professionals, as well as a need for comprehensive program management services. They brought in BESS to execute an effective solution.
Our Solution
To ensure the VA healthcare providers have access to the finest skilled and competent staff to meet their diverse staffing needs, our team took full ownership of workforce management, handling everything from training and payroll to role development and employee assignments, as well as scheduling by utilizing our advanced Deputy Scheduling Software. We take great pride in offering medical professional recruiting and staffing services, alongside comprehensive reach-back capabilities and proficient Program Management Office (PMO) operations.
We are entrusted with providing non-personal healthcare services for on-site clinical needs, adhering meticulously to the terms and conditions outlined. Central to our operations is candidate recruitment, where we adopt a proactive stance and leverage a myriad of methods including job postings, online databases, referrals, and direct outreach to identify top-tier medical professional candidates.
Leveraging the expertise of our Subject Matter Experts (SMEs), we screen, interview, and onboard qualified practitioners, ensuring they not only meet but exceed the minimum requirements. Prior to engagement, we conducted a thorough preliminary needs assessment with the SLVHCS leadership team, ensuring alignment between job descriptions and organizational needs, and presenting our recruitment rubric to transparently score candidates.
Screening and credentialing are paramount in our process. We conduct rigorous background checks, verify licenses, certifications, and credentials, and meticulously assess the qualifications and experiences of healthcare candidates to ensure they align with the exacting standards and requirements of the VA.
Interview and selection are approached with great care and consideration. We conduct comprehensive assessments of candidates, evaluating not just their clinical skills but also their professionalism and compatibility with the unique culture of each facility.
“BESS provided overall quality services at the Southeast Louisiana Veterans Health Care System. All tasks were met including patient satisfaction and prevention care.”
Our Results
We work hand in hand with the Program PM and COR to intimately understand their staffing needs, including specific roles, shift schedules, and required skill sets. This collaborative approach enables us to expertly match qualified candidates to suitable job openings, ensuring a seamless fit for both the individual and the institution.
We maintain open lines of communication with both healthcare professionals and the VA facilities to address any issues, gather feedback, and make necessary adjustments. Recruitment and retention are ongoing.
At BES Solutions, we are more than just recruiters and staff managers; we are partners in your mission, dedicated to providing a seamless and enriching experience for both our valued healthcare providers and the Veterans they serve.